What To Do if Upline IBO Resigns or Your IBOs are Being Solicited

[There have been a lot of questions in the past few weeks about what to do if your upline IBO resigns or you or your IBOs are being solicited by other IBOs.  Quixtar recently initiated correspondence to explain the rules, and your rights, which apply to all IBOs.]

Dear IBO:

Many IBOs choose to attend meetings and functions that help train and motivate them to become more successful as QUIXTAR® IBOs. While we at Quixtar certainly support this activity, we have recently learned that some IBOs are inviting, and even pressuring, other IBOs to buy tickets to and to attend certain functions whose purpose is NOT to build the QUIXTAR business. Some of these are local Open meetings at which IBOs openly encourage other IBOs to leave Quixtar. Others are major functions.

Please understand that all solicitation by IBOs of IBOs who are not personally sponsored to attend meetings and functions where the QUIXTAR business is not promoted and where a competing business is promoted are clear violations of Rule 4.14, which prohibits IBOs from soliciting other IBOs who are not personally sponsored for other selling activities. Also, such solicitation by IBOs of any other IBOs represents a clear violation of Rule 6.5, which prohibits IBOs from participating in/promoting a competing business.

If IBOs, or former IBOs upline or crossline from you, are pressuring you or IBOs downline from you to buy tickets to meetings and functions where the organizers are not promoting the QUIXTAR opportunity, please let us know immediately, at bcr@amwayglobal.com

We at Quixtar stand with you and can enforce the rules against IBOs who try to violate them -- but we need your help. You and other IBOs in the field are in the best position to detect and report this type of Rules violation.

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Dear IBO:

An IBO in your upline recently informed us of their immediate resignation from the QUIXTAR® business. In situations like this, it is important for you and all the remaining IBOs in the Line of Sponsorship to understand your rights as well as the responsibilities of the resigning IBO.

First and most important, the resignation of an upline IBO should not hurt your QUIXTAR business. As an IBO, your contract is with Quixtar, and your relationship with Quixtar has not changed. We are always here to support you and to answer any questions you have.

Second, you and every other IBO remaining in your QUIXTAR leg have the right, under your contracts with Quixtar, to be free of any solicitation or interference by the departing IBO. If anyone tells you that a "group" of IBOs or some IBO "leaders" are going to leave Quixtar and join some other business, beware. The Rules of Conduct prohibit the departing IBO from participating in any competing network marketing business (for six months) and also prohibit the departing IBO from soliciting other IBOs to participate in such a competing business (for two years). Every IBO is required to use the QUIXTAR Line of Sponsorship only to promote and sell QUIXTAR-approved products and services. Please refer to Rules 4.14, 4.27, and 6.5 of the Rules of Conduct, available online for details.

Third, these Rules also apply to you and every other QUIXTAR IBO. No IBO has the legal right to solicit other IBOs for any business other than QUIXTAR . Any IBO who does so is violating the QUIXTAR contract and damaging the businesses of other IBOs. The QUIXTAR Rules are designed to protect you from a former IBO trying to get IBOs downline from you to leave QUIXTAR for some other opportunity.

Hopefully you aren't facing these problems. But if you are, Quixtar can help. If another IBO is:

* soliciting other IBOs upline or downline from you to leave the QUIXTAR business;
* soliciting other IBOs downline from you to purchase BSM or attend business support meetings that are not approved by Quixtar or you;
* trying to pressure you to resign or to follow them into some other business;
* spreading false or misleading information about the QUIXTAR business; or
* interfering with your QUIXTAR business in any other way,

please contact Rules Administration at 616-787-6712 or bcr@amwayglobal.com immediately. Quixtar can take action to enforce the Rules and protect your QUIXTAR business and the QUIXTAR businesses of other IBOs. However, if you have any questions concerning these issues, feel free to contact us at any time.

We hope the current situation has not been disruptive for you in building your business. With the addition of hew products, new programs, and $60 million more in the new QUIXTAR Business Incentives Program, there's never been a better time to build a profitable QUIXTAR business.

Sincerely,

Gary VanderVen
Director - Global Business Conduct & Rules
Quixtar Inc.      

Comments

[Ros]

Great letters.

They are very supportive of IBOs who unfortunately are caught in the middle.

Thanks Quixtar!

Ros

[roblugo69]

Thanks for the information I found it very helpful.

[ibofightback]

If someone could oblige, I'd like a slightly different question to be answered - "What to do if you hate your upline?"

Well, something like that! I know that the "culture" of some groups is one I would not feel comfortable in, and I'm 110% certain that some folk may like the business idea but then decide they don't really "fit" with the team they've joined. What options do they have available? In the past they wouldn't even be aware there *are* options but these days the 'net makes it clear to anyone who looks that there's *lots* of different groups.

There's at least one major internet critic who I think became such mostly because of this problem. It would be better if he'd thought there was another option rather than trying to stick it out for too long.

Thoughts?

[Moderator: Here is expert advice from a Board member regarding what can be done if someone hates their upline:

First if there is a dispute that arises out of the operation of their Quixtar business they can fill out a SA419 complaint form available from Business Conduct and Rules to resolve their differences through the Dispute Resolution Process.

Second, they can appeal to the Sales Department Coordinator with Quixtar who watches over their group and ask if it is possible to find another Line of Affiliation or LOA to their liking and stay in their current LOS.

Third, they can basically sit out six months and then resign in another LOS. The rule that spells this one out is Rule 3.11 where they can resign and then follow Rule 6.4 to sign up again after 180 days or six months. This is called the Six Months Inactivity Rule.

Fourth, they can change their current LOS by getting signatures of their upline to let them to go another LOS. If all sign up to and including their upline qualified Platinum and a written acceptance from the new Sponsor and Platinum or above following Rule 6.2.1.]