Rumor re IBOCS

Utah asked, "Since the IBOCS parent company went chapter 11, is Q/A is going to dump them just like Amvox? I like IBOCS. What is going on?"

Moderator: Thanks for your question. We're glad to hear that you like IBOCS. You are correct that the parent company, InPhonic, is in the midst of a restructuring. But, those developments are unrelated to their work with IBOCS. Quixtar and InPhonic have enjoyed a great business relationship over the years and we expect that to continue. Similarly, Quixtar has had discussions with the executive team at InPhonic and they've assured Quixtar that IBOCS is an important part of their product plans going forward.

Overall, Quixtar expects that InPhonic will emerge from its reorganization a stronger company. From Quixtar's perspective, it's business-as-usual with respect to InPhonic and IBOCS.

We have asked Quixtar to monitor the situation and keep us informed.

Comments

I have been going round and round with IBOCS for several months now. Although the service it self is great. Their customer service is horrible. Last September they double charged my account and obviously many others as well. The account I use for IBOCS is an account I use for automatic withdrawals. I know how much is needed on a regular basis and transfer that amount exactly in t the account every month. I called IBOCS it took them 2 weeks to refund the money but because of their double chargig it overdrafted the account and i was charged by my bank. I called them 4 times, sent two faxes to their Customer Relations finally after 4 months they sent me an email that basically said "Yah we made a mistake but you are out of luck and we won't refund you the expense we caused you".

I check them out on BBB and find out they have an unsatisfactory rating with nearly 4821 complaints over 36 monthsand nearly 1893 in the last 12 months. Also The Office of the Attorney General for the City of Washington, DC filed suit in Superior Court of the District of Colombia seeking permanent injunction and other equitable relief, restitution and civil penalties against Inphonic, Inc.
Yes I guess it's business as usual over at IBOCS.

I am just surprised that Quixtar with it's stellar reputation for customer service is dealing with a vendor with such a blatant disregard for customer service. I can tell you this if my upline was not using IBOCS for sending messages downline, I would drop IBOCS like a sack of wet cement.

[Moderator: Here's an update on IBOCs we just got from a senior-level Quixtar exec:

1. InPhonic has become Simplexity. Basically, the same company that has reorganized and gone 'private.'

2. Simplexity plans to maintain IBOCS in its portfolio for the foreseeable future. We have been monitoring service levels and IBOCS has maintained performance, all IBO compensation has been paid on a timely basis and we are not getting any changes in the level of complaints (very low) by IBOs.

3. We have been monitoring IBO feedback for both IBOCS and Wireless and we are not seeing any change in the number or type of comments. The BBB reports referenced in the posting were related to a completely different unit within InPhonic than the division that Quixtar works with. The BBB issues were related to InPhonic's public web site business (www.wirefly.com), whereas Quixtar works with InPhonic's affiliate division. From the outset of its relationship with InPhonic, Quixtar has always required different rebate practices, higher customer service standards, and a very different business model from InPhonic's public web site business. Neither IBOCS nor Wireless MarketPlus were the focus of the BBB inquiries.